Privacy statement

Rivièra Maison respects its customers and customer privacy, which is why we are keen to explain how we handle personal data and the purposes for which we use it. We also explain your data protection rights. This Privacy and Cookie statement answers key questions on how Rivièra Maison processes personal data.

We use certain terms in this privacy statement. Below we explain what these terms mean:  

• Personal data: details that tell us something about you, be it directly or indirectly. For example, your name, address, email address or telephone number.

• Processing: all the ways in which personal data may be handled. For example, collating, saving, using and deleting your details in our system.

• We answer the following questions:

1. Whose personal data does Rivièra Maison process?

2. Who is responsible for processing my personal data?

3. Who is responsible for processing my personal data?

4. Who is responsible for processing my personal data?

5. How does Rivièra Maison process my personal data?

6. Which rules must Rivièra Maison comply with in the processing of personal data?

7. Which personal data does Rivièra Maison process for me?

8. Can I see the personal data Rivièra Maison has processed about me?

9. Who do I contact with a question or complaint?

10. How am I affected as an applicant?

11. Can Rivièra Maison amend this statement?

1. Whose personal data does Rivièra Maison process?

Rivièra Maison processes the personal data of customers, website visitors, employees, suppliers, external business relations and applicants.

2. Who is responsible for processing my personal data?

Rivièra Groothandel B.V. is responsible for personal data processing.

Our contact details:

3. Why does Rivièra Maison process personal data?

Rivièra Maison processes personal data for various reasons. We require your personal data further to the contractual agreements in place between you and Rivièra Maison. In any case we require it for:

• Orders

• Delivery and collection

• Returns

• Repairs

• Guarantees

• Contact with Customer Services

• Rivièra Maison Corporate

We strive to we provide you with a personal service. After all, that is in both our interests. To that end we use your personal data say for:

• Customer satisfaction surveys

• To help us improve our service provision, including the user-friendliness of our website

• Contact with Customer Services

• Bespoke advice (personalised advertisements)

• Social media

• Fraud prevention, the prevention or handling of shoplifting

• Camera surveillance to protect you and our stock

We are legally bound to pass certain data on to other organisations, or to save it. This applies for example to:

• A judicial order or ruling

• Alleged fraud or in the instance of shoplifting

• Administration details for the Tax Authority

And in some cases you have consented to your personal data being used. This applies to:

• Newsletter subscriptions

• Participation in a competition

• Telephone conversations recorded for training purposes

4. Does Rivièra Maison also process particular personal data?

In order to safeguard both you and our stock, and for security reasons, we have camera surveillance in our shop.

5. How does Rivièra Maison process my personal data?

Rivièra Maison respects and protects your personal data. We comply with the following rules:

1. We handle your personal data confidentially;

2. We only use your details to deliver products and services to you;

3. We only process data that is necessary;

4. We only retain your personal data for the minimum statutory time required to process your details;

5. We only use data that is strictly necessary.

Your personal data can only be used by Rivièra Maison employees for whom the details are a job requirement. No-one else is permitted to process your personal data. Moreover, the employees who process your personal data are bound by confidentiality. Your personal data may be shared within the Rivièra Maison group. A local business processes personal data on behalf of Rivièra Maison.

WWe share personal data with third parties whom we engage for our service provision. For example, delivery companies, repairers, payment companies, communication agencies and IT service providers. We only engage these third parties further to demonstrable proof they comply with our privacy stipulations , and can guarantee confidentiality . Your personal data may also be provided to third parties if we are legally obligated to do so. For example, to the Tax Authority. Your personal data is not sold on.

Our website contains links to the Facebook, Twitter, Instagram, Pinterest and YouTube websites. This Privacy  and Cookie statement only applies to our website, and as such we recommend also taking a look at the privacy statements of these websites.

After the statutory retention period, Rivièra Maison destroys it. Or, we use your data anonymously. When we no longer know what data belongs to whom. We do so for in-house analyses and reports, for example.

The retention period for particular data depends on the nature of the data and the purposes for which the data is being processed. These are the various retention periods:

• We delete camera imagery after 4 weeks. Unless we have ascertained an incident. In which case we retain the images until it has been fully dealt with.

• Inactive Rivièra Maison My Accounts are deleted after 7 years.

• We delete customer data 3 years after the economic lifespan of the most recently purchased product has elapsed.

Your personal data is saved within the European Union. In the unlikely event personal data is shared with countries outside of the European Union, we ensure your privacy remains adequately protected. In such instances we enter into specific contracts to safeguard your privacy.

6. Which rules must Rivièra Maison comply with in the processing of personal data?

When processing personal data Rivièra Maison must comply, among others, with the:

• General Data Protection Regulation

• General Data Protection Regulation Implementation Act

• Telecommunications Act 

7. Which personal data does Rivièra Maison process for me? 

Rivièra Maison mainly processes basic personal details such as name, address, place of residence, gender, e-mail address, telephone number and payment details. This information is necessary to process your order in a good way.

Depending on the method of ordering or the contact you have with us, we ask you to indicate personal preferences that help us make the service more personal. These preferences are usually optional, but sometimes also necessary because they were the reason why you use that service.

1. Online purchase

2. My Account

3. Customer service

4. Contest

5. Improvement of services

1. Online purchasing

We use your personal data to process your online orders and returns, and to inform you of your order status. We also use your personal data to process your payments and to handle complaints and product guarantees.

We like to offer various payment methods. As such we work with different partners (Ayden and Klarna). With retrospective payment (Klarna), the payment partner undertakes a credit check. We have no insights in the credit checks. 

What sort of personal data do we process?

• Contact details, such as name, address, telephone number and email address.

• Payment details

• Order details

If you have a My Account, we also process your log-in details.

With whom do we share your personal data?

Your personal data is forwarded to warehouse and distribution suppliers in relation to your order delivery, and to payment service providers in relation to your payment.

How long do we retain your personal data?

We retain your personal data for as long as you are an active customer.

2. My Account

We use your personal data to create and manage your personal account.

We provide you with an overview of your order history and details of your orders, and enable you to edit your details (such as name and addresses).

What sort of personal data do we collate?

We will always process the email address and password you provided us with when you registered for My Account.

We process the following personal data categories:

• contact details, such as name, address and telephone number

• contact details, such as name, address and telephone number

• gender

• product watch list

• newsletter subscriptions

• order history (based on purchase history)

• returns (based on purchase history)

We also process the following personal data categories in relation to your cookies:

• click history

• navigation and browser history

   

With whom do we share your personal data?

Your account will not be shared with others. 

How long do we retain your personal data?

We retain your personal data for as long as you have an active account.

3. Customer Services

We use your personal data to answer questions, to process complaints and product guarantees, and to handle technical support matters, either by email, our chat service, over the telephone or social media.

We also use it to get in touch with you is there is a problem with your order.

What sort of personal data do we process?

We process all the personal data you provide us with, including the following categories: 

• contact details, such as name, address and telephone number

• date of birth

• payment details and payment history

• order details

• account details

• all relating correspondence

   

With whom do we share your personal data?

Your personal data will not be shared with others. 

How long do we retain your personal data?

We retain your personal data for as long as you are a customer.

4. Competitions

We process your details whenever you participate in a competition. Your personal details are used to contact the winner of the competition.

What sort of personal data do we process?

We process the following personal data:  

• contact details, such as name, address and telephone number

• Date of birth

• information provided in relation to the competition

   

With whom do we share your personal data?

Data forwarded to courier companies is used to deliver the prizes.  

How long do we retain your personal data?

We save your personal data for up to 45 days following the closing competition date.

5. Improvement of our service provision

We process your details to evaluate and improve upon our services, products and service provision for all our customers. The data analysis is used to:

• make the website more user-friendly

• streamline procurement and delivery schedules

• improve the product range

   

What sort of personal data do we process?  

We process the following personal data if you have opted to share such data with us:

• Contact details, such as name, address, e-mail address and telephone number

• Your questions and comments

• Complaints

• Answers customer satisfaction survey 

We also process the following personal data categories in relation to cookies:

• click behaviour (see the Cookie statement for more information)

With whom do we share your personal data?

We use communication agencies  to analyze the online behaviour of our website visitors in general.

How long do we retain your personal data?

We retain your personal data for as long as you are a customer.

8. Can I see the personal data Rivièra Maison has processed about me?

Yes, you can. You can see the majority of the personal data we have processed about you via your My Account in our web shop. You can change your personal data at any time.

If you do not have a My Account and/or you would like to see all the personal data Rivièra Maison has processed about you, please submit a request. You can request to change (improve) and/or block your personal data. Your request can be submitted by email.

Rivièra Maison is obligated to delete your personal data once the statutory retention period has lapsed, or when we no longer require your details. In addition, you can submit a deletion request. If you would like your data to be deleted, you can email us. We will delete your details, barring in the following instances:

• You have an active case with Customer Services;

• You have an open order that hasn't yet, or has only been partially, delivered;

• You have an outstanding payment due to Rivièra Maison, irrespective of the payment method;

• The statutory retention period hasn't yet come to an end.

When we process your personal data further to your consent or further to processing an order, you can receive a copy of your data in a structured, generic and readable format. This only pertains to the personal data you have provided us with.

You can withdraw your consent to the processing of your personal data at any time. We block your personal data as soon as we receive your consent withdrawal. To withdraw your consent please email us.

Having subscribed to our newsletter, should you wish to do so, you can unsubscribe via the link at the bottom of each newsletter. You can do so at any time.

If you object to direct marketing, please follow the instructions to opt out in the marketing email we have sent you. We will unsubscribe you with immediate effect.

All the above-mentioned requests can be sent to: contact_us@rivieramaison.nl. Your request will be met within one month.

9. Who do I contact with a question or complaint?

If you have a question or comment about how Rivièra Maison processes personal data, you can:

• phone Rivièra Maison Customer Services on +31 (0)20 72 32 199

• esend an email to:  contact_us@rivieramaison.nl.

If you have a complaint about how your personal data is processed, you can send an email to contact_us@rivieramaison.nl. You will receive a reply in writing to your complaint within one month. If you are dissatisfied with our response, you can:

1. initiate legal proceedings

2. submit a request to the Data Protection Authority asking them to arbitrate or advise you in your dispute with us.

10. How am I affected as an applicant?

Wij hechten veel waarde aan de bescherming van de privacy van onze sollicitanten. We gaan dan ook zorgvuldig om met de persoonsgegevens die wij van u als sollicitant ontvangen. De persoonlijke gegevens die u aan ons versterkt, gebruiken wij alleen om uw sollicitatie af te handelen of om u vacatures toe te sturen. Uw gegevens worden niet voor andere doeleinden gebruikt. Stuur ons alleen informatie die relevant is voor uw sollicitatie.

We bewaren uw gegevens gedurende het gehele sollicitatieproces. Uw gegevens zijn alleen toegankelijk voor degenen die bij de sollicitatie zijn betrokken. Vier weken na afloop van de sollicitatie worden uw gegevens verwijderd. Als we uw gegevens langer bewaren, vragen we uw toestemming. In dat geval blijven uw gegevens een jaar bewaard en worden daarna vernietigd.

We attach great importance to protecting the privacy of our applicants. We therefore treat the personal data we receive from you as an applicant with great care. Rivièra Maison uses the personal details you provide to process your application or to inform you of vacancies. Your details are not used for any other purpose. Only send us information that is relevant to your application.

We save your personal data for the duration of the application process. Your details are only accessible to the people dealing with the application. Your details are deleted four weeks after the application process has ended. We will request your consent should we save your details for longer . In such an instance your details are saved for one year, after which they are deleted.

Application system

When processing responses to our vacancies, we also use the BRANDMANNEN application system. We have made arrangements with BRANDMANNEN via a processing agreement that safeguards your privacy.

Once you have sent the application form, your personal data will be stored in a secure manner in a BRANDMANNEN database. Your personal data will be treated confidentially, will only be accessible to recruiters and assessors of Rivièra Maison, will only be used for recruitment and selection purposes and will not be passed on to third parties. Your data is saved within the European Union.

No more than four weeks after the application process has been completed via the application system , your NAW data will be anonymised so that it can no longer be traced back to you. Your CV and cover letters will be deleted. With due observance of the applicable laws and regulations, the anonymised data will be used by BRANDMANNEN for labour market advice.

If your data is included in the talent pool after permission, we will store your application data for a maximum of 1 year. Before this period expires, you will receive a request as to whether you wish to stay in the talent pool for another year. If you do not agree, we will delete all your data.

By sending your application, you consent to the processing of your personal data by Rivièra Maison and BRANDMANNEN.

Inspection & complaints

You are entitled to access, amend and delete your personal data. You can also object to how your personal data is processed, and can request deletion of your data from our system. You can submit a request by sending an e-mail to Feline Goos via f.goos@riviera-maison.nl. You will receive a written reply within one month. You can also send privacy-related questions and complaints to this address. Don't forget to send in a copy of your ID so we can be sure it is your data we are deleting or changing. Remember to black out your personal identifier and photo. 

11. Can Rivièra Maison amend this statement?

Yes, this Privacy and Cookie statement may alter now and again. We will update the Privacy and Cookie statement as and when new developments occur or to reflect new legislation. The most up-to-date version of our Privacy and Cookie statement can always be found on our website.

This Privacy and Cookie statement was last amended on 16 May 2018