nl
en
de
fr
Frequently asked questions
What is your question?
Where can I find Rivièra Maison sales outlets?
You can find all official Rivièra Maison dealers in our store locator. This allows you to quickly see which dealer is located near you.
Does Rivièra Maison still have its own shops?
No, Rivièra Maison no longer has its own shops. The Rivièra Maison brand still exists, but after the relaunch under Dutch Interior, our products are sold exclusively through selected dealers.
You can easily find a retailer near you using our store locator. You can view the entire Rivièra Maison collection on our website.
You are very welcome to visit our showroom in the Experience Center in Barneveld. Here you can find inspiration and view the collection, but it is not possible to purchase or order products.
Does Rivièra Maison still have its own webshop?
No, Rivièra Maison no longer has its own webshop. Following the relaunch under Dutch Interior, our products are sold exclusively through dealers.
You can find an overview of all points of sale in the store locator. Many of these dealers have their own webshop where you can order (part of) the Rivièra Maison collection. The complete collection can always be viewed on our website.
You are very welcome to visit our showroom in the Experience Center in Barneveld. Here you can find inspiration and view the collection, but it is not possible to buy or order products.
Can I buy or order products in your Experience Center?
No, you cannot buy or order products in the Experience Center. However, you can view the entire collection and find plenty of home inspiration.
Can I see which range a dealer sells?
We do not have insight into the exact range per point of sale. Please contact the dealer directly for this information. If the dealer has its own webshop, you can view the current range there.
I have ordered a Rivièra Maison product from an external sales partner. When will it be delivered?
If you have purchased a product from an external sales partner, delivery will be handled by that partner. For questions about delivery times, terms and conditions or service, please contact the point of sale where you purchased the product.
I have received a payment reminder for an order that I have not received. What should I do now? How can I exchange or return my purchased product?
Did you purchase the product through an external sales partner? For questions about delivery, payment, returns and terms and conditions, please contact the relevant sales partner.
If the reminder comes from a third party (such as Klarna, PayPal or Bol.com), please contact both the sales partner and the payment provider.
If you purchased a product in one of the former Rivièra Maison stores or via the Rivièra Maison webshop before 24 June 2025, this order falls under the old B.V.
How can I exchange or return my purchased product?
If you purchased the product through an external sales partner, please refer any questions about delivery, payment, returns and terms and conditions to the relevant sales partner. They have their own returns procedure.
What about warranties on my product?
If you purchased a product in one of the former Rivièra Maison stores or via the Rivièra Maison webshop before 24 June 2025, this order falls under the old B.V.
If you purchased a product from an external sales partner, that partner’s warranty terms and conditions apply. Please contact the point of sale where you purchased the product.
Please note: Unfortunately, due to the bankruptcy, the warranty on products purchased from Rivièra Maison itself no longer applies.
What should I do if I have a question or complaint about a purchase made before the takeover by Dutch Interior?
If you purchased a product in one of the former Rivièra Maison stores or via the Rivièra Maison webshop before 24 June 2025, this order falls under the old B.V.
If we have not contacted you before 23 July 2025, you can assume that the products you ordered are no longer available. In that case, we are unfortunately unable to help you. If you have made a deposit, you will receive a standard letter from the receiver by e-mail. With this letter, you can contact the CBW Guarantee Scheme Foundation.
Please note: Online orders placed and paid for before the declaration of bankruptcy can no longer be delivered and are not covered by the CBW guarantee scheme. If you have placed an online order, paid for it and not received it, you can submit a claim to the receiver via: https://sfvonline.nl/zelfhelp/registreren/3523
Unfortunately, due to the bankruptcy, the guarantee on a product purchased from Rivièra Maison itself no longer applies.
Can I still redeem my gift cards or loyalty points?
Unfortunately, it is no longer possible to pay with gift cards or loyalty points. These cannot be returned or exchanged for cash. New gift cards are no longer being issued.
Can’t find your question here?
Ask your question by clicking on the button below.