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FAQ

Exchanges & returns

  • The product I bought in the shop turned out to be damaged when I brought it home – what should I do?

    You should contact the shop where you bought it as soon as possible and a suitable solution will be sought. Click here for a list of the shops. Purchases made in any of our shops cannot be registered for return online.

  • Within what period can I return my purchase?

    Shop – Did you make the purchase in the shop? Then you can exchange it or return it within eight days. You must take the receipt with you.

    Online – Did you make the purchase online? Then you can return it within fourteen days.

  • Can items bought in one of the Rivièra Maison shops be exchanged or returned in any of the other shops?

    If you have bought something in one of Rivièra Maison’s own shops – therefore not a dealer – you can exchange it at or return it to any Rivièra Maison Store, but not to a dealer. If you have bought something from a dealer, you can only exchange it at or return it to the shop where you bought it. Offline purchases cannot be returned online.

  • One of the products from my order was delivered in a damaged condition – what should I do?

    To return a product you should register this online via ‘My account’. When you click on your previously made purchase, you will see the option to return the product via 'Return items'. State your reason for returning here. If this concerns a ‘Breakage or Damage’ return, you should upload photographs. It will also help us if you include a brief description, so that the purchasing department can look into possible quality improvement. Our Customer Service department will then assess and approve or reject your return. If approved by our Customer Service, the item does not need to be returned and the sum owed will be credited to you as soon as possible.

    If it has been delivered correctly, the transport costs for returning the item will not be refunded. However, if you are returning an item that is damaged or wrongly delivered, the transport costs will be refunded.

    You have fourteen days in which to return a product that does not meet your expectations.

    N.B.! Refunds are carried out within fourteen days of receipt of your return shipment.

  • I want to return a product – how do I do that?

    To return a product you can do this online via ‘My account’. If you do not have an account, you can return the items by clicking on this link. When you click on your order you will see the option to return the product via ‘Return item'. If this concerns a ‘Breakage or Damage’ return, you should upload photographs. Our Customer Service department will then assess and approve or reject your return. If approved by our Customer Service, the item does not need to be returned and the sum owed will be credited to you as soon as possible.

    If it has been delivered correctly, the transport costs for returning the item will not be refunded. However, if you are returning an item that is damaged or wrongly delivered, the transport costs will be refunded.

    You have fourteen days in which to return a product that does not meet your expectations.

    N.B.! Refunds are carried out within fourteen days of receipt of your return shipment.

  • Can my return be picked up?

    No, an order can only be returned via a Post Office.

  • Is it possible to exchange a product in my order for something else?

    No, that is not possible. You should return the product according to the return instructions and place a new order. Your return order will be credited.

  • How can I return my order if I have not created an account?

    If you don’t have an account in the Rivièra Maison Webstore, you can return the order by clicking on this link.