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Rivièra Maison Care Kits

All in House Service

 

How does it work? 

All in House Service is only issued on new furniture. After registration you will receive an official by name registered All in House Service certificate. If a stain or damage occurs during the service period our Service Centre will be at your full disposal. They will assist and advise and where needed will make an appointment for a service specialist to visit you.

Your furniture will be repaired and/or cleaned free of charge. Our contact details can be found on the All in House Service certificate.

The service only applies for furniture that is intended for private use. The service does not apply for furniture that is used for projects or commercial purposes without written approval.

The agreement ends effective immediately in the following cases:

  • Abuse, fraud or providing false information.
  • Product specific details like normal wear and tear of furniture*.

 

Always the right solution

With All in House Service you are guaranteed 5 years of professional assistance. All in House Service continues where the standard manufacturer’s warranty ends:

  • 5 years of framework service.
  • 5 years of stain service for textile.
  • 5 years of stain service including care products for leather and leatherlook.

 

Framework service

5 years of extensive service

  • Removing of excessive pilling on textile.
  • Restoring of upholstery due to excessive puckering or creasing.
  • Strengthening and/or filling of fi xed seating if they are excessively soft.
  • Repairing and/or replacement of webbing.
  • Restoring or replacing of nosag springs, innersprings.
  • Repairing loose seams.
  • Restoring control mechanisms.
  • Strengthening and/or fi lling of unattached (loose) cushions.
  • Solving of squeaking and creaking noises.
  • Restoring loose connections.
  • Securing loose knots.
  • Securing and/or replacing of loose spring clips.
  • Restoring and/or replacing of electrical parts.

 

5 years protection + stain service

 

Textile
Your furniture will be treated with a professional protector. The invisible layer protects your furniture against stains and is therefore user friendly. Due to the protection, stains are easily cleaned and it is nearly impossible for fl uids to cause a permanent stain. If a stain occurs within the service period, you can count on us for a quick and professional solution. The service covers stains caused by:

Drink stains, such as:

  • Coffee, tea and chocolate milk.
  • Cola and fruit juices.
  • Wine, beer and liquor.


Food stains, such as:

  • Tomato sauce and gravy.
  • Peanut butter, chocolate and marmalade.
  • Ketchup and mayonnaise.


Stains caused by all excretions of humans and mammals, such as:

  • Sweat.
  • Body oil.
  • Blood.
  • Urine.
  • Vomit.

 

Leather and leatherlook
For the entire service period you will receive special care products. These care products make sure the Leather or Leatherlook** will get the necessary care to keep its natural fl exibility, be protected and can easily be cleaned. If a stain occurs within the service period you can count on us for a quick and professional solution. The service covers stains caused by:

Drink stains, such as:

  • Coffee ,tea and chocolate milk.
  • Cola and fruit juices.
  • Wine, beer and liquor.


Food stains, such as:

  • Tomato sauce and gravy.
  • Peanut butter, chocolate and marmalade.
  • Ketchup, mayonnaise.


Stains caused by all excretions of humans and mammals, such as:

  • Sweat.
  • Body oil.
  • Blood.
  • Urine.
  • Vomit.


Other stains and damages:

  • Dyes, such as jeans.
  • Cosmetics, such as lipstick and nail polish.
  • Ballpoint, washable ink and glue.
  • Adverse affects from the use of medication.
  • Crackling effect.
  • Burn marks and burn holes (applies only for leather).
  • Bite marks from pets (one time).


* In such cases as a customer of All in House you can get a 50% discount on the applicable repair or cleaning rates. These rates can be found at www.oranje-concepts.com. If technically possible, we will always try to find an appropriate solution.
** For Leatherlook the additional service only aplies for 3 years. For Leather furniture with a brushed effect (e.g. Nubuck, Suede) or a finish from wax, oil or a combination of the above you will receive special care products. These types of Leather are exlcuded from the service.